To ensure fast and easy release by Palawan Express:

• Provide the complete reference code (P+12-digit number) from the screen or email confirmation
• Clearly mention to Palawan Express outlet that the transaction is for ‘BPI to Cash’
• If cash is not released despite above, please reach out to Palawan Express’ Customer Care Representatives:
  • - Email: customercare@palawanpawnshop.com
  • - Contact #: 0917-8356512 and 0928-8619441
• Recipients may claim the funds according to the following schedule:

  Monday to Saturday (6:00 AM - 4:00 PM)	Funds may be claimed 1 hour after the transaction is successfully completed.
  Monday to Saturday (after 4:00 PM)	Funds may be claimed on the next day, between 8:00 AM and 5:30 PM.
  Saturday (after 4:00 PM) to Sunday	Transactions will be treated as next banking day transactions. Funds may be claimed between 8:00 AM and 5:30 PM on the next banking day.

To ensure fast and easy release by Cebuana Lhuillier:

• Provide the complete reference code (C+12-digit number) from the screen or email confirmation
• Clearly mention to Cebuana Lhuillier outlet that the transaction is for ‘BPI to Cash’
• If cash is not released despite above, please reach out to Cebuana Lhuillier’s Customer Care Representatives:
  • - Email: cebuanacares@pjlhuillier.com
  • - Contact # (SMS): 0917-8122737 and 0918-8122737
• Recipients may claim the money 1 hour after the sender successfully completed the transaction. Claiming hours are between 8:00AM to 5:00PM. Transactions done beyond 4:00PM can be claimed the following day.

To ensure fast and easy release by M Lhuillier:

• Provide the complete reference code (M+12-digit number) from the screen or email confirmation
• Clearly mention to M Lhuillier outlet that the transaction is for ‘BPI to Cash’
• If cash is not released despite above, please reach out to M Lhuillier’s Customer Care Representatives:
  • - Email: customercare@mlhuillier.com
  • - Contact #: 0947-9990337, 0947-9990522, 0947-999-2721, and 0917-8712073
• Recipients may claim the money 1 hour after the sender successfully completed the transaction. Claiming hours are between 8:00AM to 5:00PM. Transactions done beyond 4:00PM can be claimed the following day.

To ensure fast and easy release by LBC:

• Provide the complete reference code (L+12-digit number) from the screen or email confirmation
• Clearly mention to LBC outlet that the transaction is for ‘BPI to Cash’
• If cash is not released despite above, please reach out to LBC’s Customer Care Representatives:
  • - Email: customercare@lbcexpress.com
  • - Contact #: 02 8858 5999
• Recipients may claim the money 1 hour after the sender successfully completed the transaction. Claiming hours are between 8:00AM to 5:00PM. Transactions done beyond 4:00PM can be claimed the following day.

To ensure fast and easy release by RD Pawnshop:

• Provide the complete reference code (R+12-digit number) from the screen or email confirmation
• Clearly mention to RD Pawnshop outlet that the transaction is for ‘BPI to Cash’
• If cash is not released despite above, please reach out to RD Pawnshop’s Customer Care Representatives:
  • - Contact # (SMS/Viber): 032-416-1190, 09178261130, 09178355623, and 09178355623
• Recipients may claim the money real time right after the sender successfully completed the transaction. Claiming hours are between 8:00AM to 5:00PM. Transactions done beyond 5:00PM can be claimed the following day.

To ensure fast and easy release by TrueMoney:

• Provide the complete 9-digit numeric Padala Code appeared on the SMS notification to your beneficiary.
• For the Recipient, clearly mention to TrueMoney center that the transaction is for ‘BPI to Cash’ and present a valid ID for verification.
• Recipients may claim the money real time right after the sender successfully completes the transaction. Claiming hours are between 8:00 AM to 7:00 PM, Monday to Sunday.
• The Sender will receive an SMS notification once cash pick up transaction is successful.
• If cash is not released despite above, please contact the TrueMoney Customer Care Support via Email support@truemoney.com.ph or contact support hotline number (02) 7718 9999. Please provide the transaction details for reference.